What if I receive a defective product?
Although we are always checking each product prior to dispatch, we may get it wrong – we’re only human, but this should not stress you out. Should you receive a faulty or damaged product, please let us know immediately by sending a photograph of the damage (within 24 hours of receipt if possible), and we will work out the best way to notify it.
Remember: If you would like to be reimbursed for the postage of the faulty product you are sending back; you must get our approval of the cost before dispatching.
I have bought a product on sale, but I would like to return it.
Please note that we do not accept returns on products bought in sale periods (Black Friday, Boxing Day / January sales etc.) unless there is a manufacturer’s fault. This does not affect your consumer rights.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
I have regretted my purchase. Can I change my order?
Yes, you can change the order within 24 hours of purchase. Please notify us as soon as possible at firstname.lastname@example.org
Which payment methods can I use?
We take American Express, MasterCard, Visa, Apple Pay, Google Pay, Paypal Shopify Pay, Discover, JCB, Diner Club, and ELO.
(Unfortunately, we are having some technical issue with JCB payment provider, so we are currently unable to accept JCB. Please use any payment method)
Chat with us if you have any questions or concerns.
Can I cancel my purchase?
Yes, you can cancel your purchase provided you inform us within 24 hours via email.
Should I know anything else before I place my order?
Yes, please fill your correct address and name, as we cannot be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.